柳工加纳呼叫中心正式上线

LiuGong Ghana Call Center Officially Launched

柳工加纳呼叫中心

正式上线

为支持加纳政府的可持续乡村道路维护项目，柳工在交付千台设备后迅速设立16个网点，并设立专项呼叫中心以提升客户服务体验。该呼叫中心已于上月上线。

To support Ghana's District Road Improvement Programme, LiuGong established 16 service branches after delivering over 1,000 machines and set up a dedicated call center to enhance customer experience. The center went live last month.

01

便捷服务

Convenient Service

客户可通过服务热线快速发起咨询、维修等请求，由专业客服人员处理，确保高效反馈。

Customers can quickly request consultations or repairs via a hotline, with professional support ensuring efficient feedback.

02

高效管理

Efficient Management

工单流程实现一键流转与智能监控，系统通过APP和邮件提醒，提升服务效率。

Service requests are streamlined with automated workflows and real-time monitoring. The system provides reminders via app and email, highly improving service efficiency.

03

数据洞察

Data Analysis

实时追踪关键指标，优化服务质量，预测客户需求。

Key metrics are tracked in real time, helping optimize service quality and predict customer needs.

柳工加纳呼叫中心将为客户提供统一、标准化的服务，树立柳工全球高效、专业的服务品牌。

LiuGong Ghana Call Center provides customers with standardized after-sales service and establishes LiuGong’s global reputation for efficiency and professionalism.

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2002年提出“建设开放的国际化柳工”至今，柳工已拥有超过30家海外子公司&机构，4座海外制造工厂，5大全球研发基地，300多家经销商，为170多个国家和地区提供产品和服务。在打造具备全球竞争力的世界一流企业背景下，柳工将持续积极建设全价值链协同发展的全球战略合作伙伴关系，坚定推进全面解决方案、全面智能化、全面国际化的“三全”战略。

In 2002, LiuGong put forward the globalization strategy. Since then, LiuGong has had over 30 overseas subsidiaries & offices, 4 overseas manufacturing plants and 5 R&D bases spreading across the world. More than 300 dealers provide LiuGong products and services to the customers in over 170 countries & regions. Guided by the reform of building a world-class enterprise with global competitiveness, LiuGong will continue to actively build a synergistic global strategic partnership across the entire value chain by firmly promoting the "Total Globalization, Total Solution and Total Intelligent" strategy.

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