柳工老挝首个呼叫中心上线

柳工老挝首个呼叫中心上线

LiuGong's First Call Center in Laos Opened

8月26日，柳工海外第18个、老挝首个呼叫中心举行上线仪式，柳工老挝经销商VK公司总经理张珂先生携其夫人阿玲女士、柳工亚太公司总经理向冬生先生以及VK集团公司和柳工驻老挝办事处全体人员参加了上线仪式。

On August 26, LiuGong held a launch ceremony for its 18^th overseas call center, which is also the first in Laos. The ceremony was attended by Mr. Zhang Ke, General Manager of LiuGong’s Laos dealer VK Company, along with his wife Ms. Ling, Mr. Xiang Dongsheng, General Manager of LiuGong Asia Pacific, as well as all staff from VK Group and LiuGong's office in Laos.

活动中，张珂先生积极动员VK全体人员学习并参与呼叫中心的工作。

During the event, Mr. Zhang Ke encouraged all VK staff to participate in the work of the call center.

向冬生先生表示：

Mr. Xiang Dongsheng stated:

“柳工呼叫中心在老挝正式上线，意味着柳工在老挝的后市场已踏入数字化、系统化、高质量和高标准发展，该中心将为VK集团公司在老挝后市场领域提供强有力支持！”

"The official launch of LiuGong Call Center in Laos signifies that LiuGong's aftermarket services in Laos has entered a new phase of digitalization, systematization, high-quality, and high standard development. This center will provide strong support for VK’s aftermarket operation in Laos!"

老挝呼叫中心的上线

The launch of the Call Center in Laos

老挝呼叫中心的上线，将进一步提升柳工在老挝的本地化服务能力及优势。该中心除了让能快速解决客户需求，还将借助后市场服务系统形成的数据库，进一步提升服务质量和客户满意度。

The launch of the Call Center in Laos will further enhance LiuGong's localized service capabilities and advantages in Laos. In addition to enabling rapid response to customer needs, the center will also leverage the database formed by the aftermarket service system to further improve service quality and customer satisfaction.

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2002年提出“建设开放的国际化柳工”至今，柳工已拥有超过30家海外子公司&机构，4座海外制造工厂，5大全球研发基地，300多家经销商，为170多个国家和地区提供产品和服务。在打造具备全球竞争力的世界一流企业背景下，柳工将持续积极建设全价值链协同发展的全球战略合作伙伴关系，坚定推进全面解决方案、全面智能化、全面国际化的“三全”战略。

In 2002, LiuGong put forward the globalization strategy. Since then, LiuGong has had over 30 overseas subsidiaries & offices, 4 overseas manufacturing plants and 5 R&D bases spreading across the world. More than 300 dealers provide LiuGong products and services to the customers in over 170 countries & regions. Guided by the reform of building a world-class enterprise with global competitiveness, LiuGong will continue to actively build a synergistic global strategic partnership across the entire value chain by firmly promoting the "Total Globalization, Total Solution and Total Intelligent" strategy.

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